Returning an item

How do I return an item?

We want to make sure you are completely happy with your glasses, but we do realise that occasionally issues may arise. We will do everything we can to ensure that this is resolved quickly and efficiently.

If for any reason you are not satisfied with your purchase and want to return your glasses, simply email us at a member of our team will then contact you to arrange a return. Should you have any question, please call our customer team on 0113 345 7727 during working hours which are 9.00 am to 5.00 pm Monday to Friday.

Our Returns Policy is committed to providing the highest quality products and customer service to our customers. If the customer is “Not Satisfied” with any non-prescription goods for any reason, do operate a 7-DAY MONEY BACK GUARANTEE even for unwanted goods, excluding prescription orders, subject to the following guidelines:

If the products are the subject of any warranty or guarantee given by the manufacturers or suppliers, we guarantee that such products will be free from defects caused by faulty materials or poor workmanship for the period of that warranty or guarantee. Under this warranty or guarantee, we will, at our option, either repair or give a replacement of equivalent quality. Or we will issue a credit to the customer. This is subject to:

(a) The customer notifying us in writing within 3 days of first discovering the defect. This notification will be accepted by either post or email;

(b) The products having been used in an appropriate manner and/or as prescribed in the operating instructions (if any);

(c) The customer delivering the products to us, at their own expense; and

(d) Us being satisfied that such defects exist and have not been caused by misuse, neglect, accident, improper storing, installation or handling or by repair or alteration not carried out by us.

(e) The customer will not be entitled to receive any compensation, credit or refund in excess of that received by us under any guarantee or warranty given to us by the manufacturer or supplier of that product.

Where the products are not the subject of any warranty or guarantee given by the manufacturers of those products and the customer wishes to reject the products for whatever reason, then will accept the return of the products provided that the customer returns the products to us within 7 days of them being delivered. This is subject to:

(a) In the case of unwanted products, these must be returned to  in the same condition that they were despatched and must be unused. They must also include all original packaging and documentation. Any damage or loss to either the product, packaging or the documentation may affect the amount of refund made.

(b) Where the product ordered is defective then, subject to being satisfied that such defect exists and has not been caused by incorrect use, storage or handling, we will credit the customer in full.

When sending a return, the parcel is the customers responsibility until it reaches us. This means the customer is also responsible for the postage for the return parcel. We strongly recommend that the parcel is returned using an insured delivery service. does not accept liability for parcels damaged during transit so we advise you to wrap the product adequately to prevent this happening. Please be sure to include the following details with all returns:

Your daytime telephone number.

Your order no.

The reason for the return.

For exchanges please enclose a cheque for £4.50 to cover the postage of the replacement item. All returns must be sent to:

Allegro Optical Ltd, 15 Queens Square, Leeds, LS2 8AJ

Please Note – Prescription eyewear.

Prescription orders are customised for you. They may take a few weeks to build (typically 14 working days). You cannot return a prescription product for an exchange or refund.


We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy.