Community Urgent Eyecare Service

Are you worried about a recent eye condition?
There is now a free service in the Oldham area to offer help and advice. CUES (Community Urgent Eyecare Service), it is provided by local accredited opticians who have specialist knowledge, training and skills.

Community Urgent Eyecare Service

CUES is free to access for everyone with an Oldham Postcode or GP. The service will mainly be delivered in person, over the phone or via video call.

Eye conditions that can be treated using this service:

  • Red eye

  • Dry eye, gritty and uncomfortable eyes

  • Irritation and inflammation of the eye

  • Significant recent sticky discharge from the eye or watery eye

  • Recently occurring or sudden increase of flashes and floaters

  • Painful eye

  • Ingrowing eyelashes

  • Recent and sudden reduced vision

  • Something in your eye

NOTE: If you have an eye condition that is being regularly monitored by your optometrist or hospital eye service, this will not be covered by CUES; for example cataracts, diabetic retinopathy or glaucoma.

Who can use CUES?

This service is accessible to individuals of any age if you are registered with a GP (in Oldham). Appointments are available if you need advice, examination and/ or treatment for a recent eye condition.

How do I book an appointment with the service?

You can contact us via telephone on 01457 353100 directly (self-refer) to make an appointment, or just walk in. On contacting us, you will be asked some questions about your symptoms in order to assess how quickly you need to be seen by the accredited Optician.

Appointments are available during normal working hours on Monday, Tuesday, Thursday, Friday and Saturdays.

What happens next?

  • If your condition is more serious, the optician will book you an urgent appointment at a hospital eye clinic or local CUES hub

  • If you need a routine appointment with a hospital, the optician will make a referral for you

  • If your eye condition is related to your general health, you may be advised to make an appointment with your GP

  • If you need medication, you may be advised to contact your local pharmacist

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